I'm AI Nolan, a virtual version of Nolan. If you're a recruiter, send me a role and I'll pass it straight to the real one — he takes a look at everything that comes through, and he's open to a role that fits. I can also tell you about his experience and skills, walk you through his projects, talk hobbies, or help troubleshoot a tech issue, and if I can't fix it, I'll open a Jira ticket so the real Nolan can jump in within 3 business days, on the house. Once we start, I'll show you exactly how I work under the hood.
What's your name and email? Just so the real Nolan knows who to get back to.
The real Nolan can review conversations submitted here.
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Skills01
SaaS & Collaboration
Google Workspace, Google Admin Console, Azure, Microsoft 365, Slack, Zoom, GitHub, Asana, Atlassian Confluence
ITSM & Support
Jira, Jira Service Management, Salesforce, ServiceNow
Identity & Access
Okta, Active Directory, Microsoft Entra ID / Azure AD, SAML, OAuth/OIDC, SCIM, MFA, RBAC
Endpoint & Security
Kandji, Iru, Jamf Pro, Microsoft Intune, Sophos
Diagnostics & Logging
Splunk Cloud, SAML Tracer
Operating Systems
macOS, iOS, Windows, Windows Server, Linux, Android, ChromeOS
One of four primary L2 support contacts in a state-funded educational startup, supporting ~180 staff and a student base that grew from 4,000 to ~7,800 users
Administered Google Workspace at scale — user/group management, org units, shared drives, email routing, licensing, security controls via Google Admin Console
Managed identity lifecycle in Okta as the central platform for provisioning, RBAC, SSO (SAML/OIDC), SCIM, onboarding/offboarding, and SaaS access — built automations with Okta Workflows and API scripts
Managed endpoint lifecycle across Jamf Pro, Kandji, Iru, Intune, and Google Admin Console — supported Jamf to Kandji migration, handled provisioning, config profiles, app deployment, and compliance
Used Splunk Cloud, API responses, and config review for root cause analysis; partnered with engineering and vendors on repeatable fixes and knowledge base documentation
Supported a full domain migration across email, SSO, and SaaS integrations in Okta, Azure, Google Workspace, Jira, Confluence, Slack, and Zoom
DRI Inc.
IT Support Specialist & System Administrator Consultant
August 2018 – July 2024Contract / Part Time
Sole IT contact for 120+ users across three branches in insurance and disaster restoration — built and owned all IT support and sysadmin from the ground up
Deployed and maintained Windows/Linux servers, branch network infrastructure, and endpoint fleets using Intune and OpenVPN for remote access
Built Python scripts to automate HR-driven identity provisioning, onboarding/offboarding, and SSO access across platforms
Built an internal AI support agent using the OpenAI API and Zapier that automated Jira case creation and reduced basic ticket volume by 46%
Implemented Jira as the primary ticketing system; reduced onboarding time by 3 hours per user through documentation and workflow improvements
Keck Medical Center of USC
IT Helpdesk Analyst II
May 2021 – July 2023Full TimeRemote
First point of contact for 10,000+ staff in a large-scale healthcare environment — resolved issues across Windows/macOS, SSO, Google Workspace, AD, Office 365, Citrix, Cerner, Azure Intune, and mobile
Maintained HIPAA-compliant handling of user and system information throughout
Managed incidents, P2/P3 escalations, ticket queues, and knowledge base documentation in ServiceNow
Education & Certifications03
École 42 Silicon Valley
BASc Computer Science — France RNCP Level 6
November 2018 – March 2022
~1.1% acceptance rate. Project-based engineering in C, JavaScript, Python, and C# covering systems programming, algorithms, UNIX/Linux, networking, and OOP.
2016 FIRST Robotics
3rd Place — 50+ competitors
Engineering & Programming
Built and programmed ball scooping and launching mechanisms for a competition robot designed to navigate rough terrain.
CompTIA A+Okta Certified ProfessionalITIL Foundation
Contact04
Feel free to reach out directly or chat with Aria above — she'll pass your message along.